Refund policy

Return & Refund Policy

Last Updated: 20/05/2026

At Maison Ovelle, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to make things easy and stress-free.

1. Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting us at Info@maisonovelle.com

Please include your order number in your request to help us process your cancellation quickly.

Important Notes:

Cancellation requests submitted after 24 hours cannot be guaranteed, as orders may already be processed or prepared for shipment.
Once an order has been shipped, it can no longer be canceled.
If your order has already been dispatched, you may still return the item after delivery in accordance with this policy.

2. 30-Day Return Policy

We offer a 30-day return window starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

Unused and unworn
In original condition
Returned with all original packaging, tags, manuals, and accessories included

Our support team is available to guide you through the return process from start to finish.

Restocking Fee

We do not charge restocking fees.

3. Return Policy Summary

Policy Details	Information
Return Window	30 days after delivery
Item Condition	Unused and in original condition
Packaging Requirement	Original packaging, tags, and accessories required
Return Assistance	Customer support available throughout the process
Restocking Fee	None

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items

We will cover return shipping costs if the item:

Arrived damaged
Is defective
Was incorrect or not what you ordered

There will be no additional cost to you in these situations.

Customer Remorse / Change of Mind

Customers are responsible for return shipping costs if:

The wrong item was ordered
The item does not fit
The product is no longer wanted
A change of mind occurs after delivery

Please note that original shipping charges are non-refundable.

5. How to Start a Return

Step 1 — Contact Us

Email info@maisonovelle.com with:

Your order number
The reason for your return

Step 2 — Prepare Your Package

Securely repack the item in its original packaging, including:

Accessories
Tags
Manuals or documents
Any included items

Step 3 — Ship the Return

Follow the instructions provided in your return authorization email. You may use the recommended shipping carrier or method provided by our support team.

6. Refund Process

Inspection

Once your returned item is received, our team will inspect it to confirm it meets our return eligibility requirements.

Refund Timing

After your return is approved:

Refunds will be issued to the original payment method used at checkout
Please allow up to 7 business days for the refund to be processed, depending on your bank or payment provider

7. Exchanges

We gladly accept exchanges for eligible products.

If you would like to exchange an item for:

A different size
Another color
A replacement product

Please contact us at Info@maisonovelle.com, and our support team will assist you with the exchange process.

8. Lost or Undelivered Orders

If your package has not arrived within the estimated delivery timeframe, please contact us with your order number at Info@maisonovelle.com.

We will investigate the shipment with the carrier. If the package is confirmed lost, we will either:

Send a replacement at no additional charge, or
Issue a full refund to your original payment method

9. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other specific reasons.

Any non-returnable items will be clearly identified on the product page before purchase.

10. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time.

Any changes will be posted on this page along with an updated 20/05/2026 date. Continued use of our website after changes are published constitutes acceptance of the revised policy.