Welcome to the Maison Ovelle FAQ Page.
We’ve compiled answers to the most common questions to help make your shopping experience smooth and stress-free. If you need additional assistance, our customer support team is always happy to help.

1. How long does shipping take?

Our estimated delivery timeline is as follows:

• Order Processing Time: [1–2 business days]

• Shipping Transit Time: [6–8 business days]

• Estimated Total Delivery Time: [7–10 business days]

Delivery times may vary depending on your location and shipping carrier.

For more details, please review our Shipping Policy

2. Do you offer free shipping?

Yes. We currently offer free shipping on all orders within Canada.

Additional shipping details can be found on Shipping Policy.

3. Where is Maison Ovelle based?

Maison Ovelle is an online business based in Canada, providing carefully selected, high-quality products to customers throughout Canada.

4. What should I do if I receive a damaged or defective item?

If your product arrives damaged or defective, please contact us within 30 days of delivery. We will gladly arrange a replacement at no additional cost.

For complete return and replacement information, please visit Return Policy.

5. Can I cancel my order after placing it?

Yes. Orders may be canceled within 24 hours of purchase.

If you need to cancel your order, please contact our support team as soon as possible to ensure we can process your request in time.

6. What is your return policy?

We aim to make returns simple and hassle-free.
You can review our complete in Return Policy.

7. When will I receive my refund?

Once your returned item has been received and inspected, your refund will be processed to the original payment method.

Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

More refund information is available in Refund Policy.

8. Do your products come with a warranty?

Yes. We offer a 30-day warranty on all purchases against manufacturing defects or product issues.

For full warranty terms and conditions, please refer to our Return Policy

9. How can I contact customer support?

You can contact our support team anytime through our Contact Us page or by email at:

Info@maisonovelle.com

We’re happy to assist with any questions or concerns.

10. Do you ship internationally?

At this time, we only ship within Canada.

11. Do you have a physical retail store?

No. Maison Ovelle operates exclusively online. This allows us to offer competitive pricing and a broader product selection to our customers.

12. Do you accept bulk or wholesale orders?

Yes. We welcome bulk and business orders.

For pricing, availability, or custom order requests, please contact our customer support team directly.

13. How do exchanges work?

Exchange instructions and eligibility requirements are outlined in our Return Policy

14. How can I track my order?

Once your order has been shipped, you will receive tracking information via email.

You can also track your shipment here in Track Your Order.

Contact Information

Store Address: 23 Hollywood Ave, North York, ON M2N 7L8, CA

Store Email: info@Maisonovelle.com

Store Phone: +1647-560-9740

Customer Support Hours

[Monday–Friday, 9:00 AM – 5:00 PM (Time Zone)]

Average Response Time

We aim to respond to all customer inquiries within 1–2 business days.